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Return & Refund Policy

Return & Refund Policy

30-Day Return Policy

You may return eligible products within 30 days of receiving your order.

To qualify for a standard return, the product must be:

  • Unused and unopened

  • In its original packaging

  • Free from damage caused by misuse, improper handling, installation, or storage

  • Accompanied by proof of purchase, such as an order number or receipt

Opened or installed products are not eligible for a standard return. However, they may qualify for assistance under our six-month Limited Warranty if they are defective.

Products Damaged During Shipping

If your order arrives visibly damaged, leaking, or otherwise affected by shipping, please contact us within seven days of delivery.

Please provide:

  • Your order number

  • A brief description of the issue

  • Photos of the product and shipping packaging, if applicable

We will review your claim. If approved, we will provide a replacement or full refund at no additional cost.

The seven-day reporting period applies to damage that occurred during shipping. Manufacturing defects or eligible performance issues discovered after delivery may be covered under our six-month Limited Warranty.

Defective Products

Go4Supply provides a six-month Limited Warranty for eligible manufacturing defects and performance issues.

Warranty coverage may include:

  • Cartridges that fail to function properly after correct installation

  • Print-quality problems directly caused by a defective cartridge

  • Leaking caused by a manufacturing defect

  • Other verified defects in materials or workmanship

Defective products do not need to be unopened to qualify for warranty consideration. Please refer to our Limited Warranty Policy for complete coverage requirements and exclusions.

Incorrect Items

If you receive an item different from the product you ordered, please contact us within seven days of delivery.

Please provide:

  • Your order number

  • A brief description of the issue

  • Photos of the product and packaging, if applicable

If your claim is approved, we will arrange for the correct product to be sent or issue a full refund at no additional cost.

Non-Returnable Items

The following products are not eligible for a standard return:

  • Products that have been opened, installed, or used, unless they qualify under our Limited Warranty

  • Products that have been intentionally damaged or misused

  • Products damaged by improper installation, handling, or storage

  • Products modified, refilled, altered, or tampered with

  • Products returned without their original packaging, unless otherwise approved for a warranty claim

  • Products returned more than 30 days after delivery, unless they qualify under our Limited Warranty

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to the original payment method.

  • Please allow approximately 3–7 business days for the refund to appear, depending on your bank or payment provider.

  • Original shipping charges are nonrefundable unless the return resulted from our error, an incorrect item, an approved defect, or shipping damage.

Return Shipping

Go4Supply will cover reasonable return shipping costs when the return is caused by:

  • An incorrect item being shipped

  • Shipping damage

  • An approved manufacturing defect

  • Another verified error by Go4Supply

For returns caused by a change of mind, an accidental order, or ordering an incompatible product, the customer is responsible for return shipping costs.

Please obtain return authorization before shipping any product. Unauthorized shipping expenses may not be reimbursed.

Exchanges

We will replace products that are incorrectly shipped, damaged during shipping, or approved under our Limited Warranty.

If you ordered the wrong product, you may request an exchange if the product is unopened and otherwise eligible for return. The customer is responsible for return shipping, and additional shipping charges may apply when sending the replacement product.

All exchanges are subject to product availability.

How to Start a Return or Warranty Claim

To request a return, exchange, refund, or warranty review:

  1. Email us at Go4supply@gmail.com.

  2. Provide your order number and explain the reason for your request.

  3. Include photos of the product, packaging, printer error message, or print-quality problem when applicable.

  4. Wait for return authorization and shipping instructions.

  5. Return the product according to the instructions provided.

Returns sent without prior authorization may be delayed.

Contact Us

If you have questions about a return, refund, exchange, or warranty claim, please contact us.

Go4Supply Customer Support

Email: Go4supply@gmail.com
Business hours: Monday–Friday, 9:00 AM–4:00 PM Pacific Time
Typical response time: Within one business day