Return & Refund Policy
At Go4Supply, we want our customers to be satisfied with their purchases. If you receive a damaged or incorrect item, order the wrong cartridge, or no longer need a product, please review the following return and refund conditions.
Shipping Damage and Incorrect Items
Products that arrive damaged, leaking, or otherwise affected by shipping should be reported to Go4Supply within seven days of delivery. Please contact our customer support team with your order number, a description of the issue, and photos of the affected product or packaging when applicable.
If you receive an incorrect item due to an error made by Go4Supply, please contact our customer support team as soon as possible with your order number, a description of the issue, and photos of the affected product when applicable. We will review the issue and provide instructions for resolving it.
Please do not return any product until you receive return authorization and instructions from Go4Supply.
Returns for Incorrect Purchases, Incompatible Products, or Change of Mind
Returns for products purchased in error, incompatible with the customer's printer, or no longer needed due to a change of mind are subject to the following conditions:
- Return shipping costs: The customer is responsible for return shipping costs for returns unrelated to a product defect, shipping damage, or an error made by Go4Supply.
- Product condition: Products must be returned in their original condition and packaging, when applicable.
- Opened items and restocking fee: A 15% restocking fee will be deducted from the refund for items that have been opened when the return is due to an incorrect purchase, ordering error, or change of mind.
- Unopened items: Unopened items returned due to an incorrect purchase or change of mind are not subject to the 15% restocking fee, provided they meet all other return requirements.
- Installed, used, or damaged items: Items that have been installed, used, damaged, altered, or otherwise are not in resalable condition may be subject to additional return restrictions or may not be eligible for a refund, subject to applicable law and any applicable warranty rights.
- Inspection and refunds: Refunds will be issued after the returned product has been received and inspected by Go4Supply. Any applicable restocking fee or other permitted deduction will be applied before the refund is issued.
- Return authorization: Customers must contact Go4Supply before returning any product to obtain return authorization and an RMA (Return Merchandise Authorization) number. Unauthorized returns may be refused or delayed.
For customers who ordered the wrong cartridge, we recommend returning the incorrect item for a refund and placing a new order for the correct cartridge. This allows you to order the correct product without waiting for the return to be completed before placing a new order.
Warranty Coverage
Go4Supply offers a Limited Warranty covering eligible defects in materials and workmanship for six months from the original date of purchase, subject to the applicable warranty terms and conditions.
Products that are defective or covered under an eligible warranty claim will be handled according to the applicable warranty terms, rather than solely under the return conditions for incorrect purchases or changes of mind.
For complete information about warranty coverage, exclusions, claim procedures, and available remedies, please review our Warranty Policy.
Contact Information
For questions about returns, refunds, or return authorization, please contact:
Go4Supply Customer Support
Email: Go4supply@gmail.com
Business Hours: Monday–Friday, 9:00 AM–4:00 PM Pacific Time
Typical Response Time: Within one business day.
Please include your order number and a description of your concern so our team can assist you as efficiently as possible.