Shipping Policy

Order Processing

Orders are typically processed within one business day, Monday through Friday, excluding holidays.

Orders placed after business hours, on weekends, or on holidays will generally be processed on the next business day.

Processing times may be longer during holidays, promotional events, periods of unusually high order volume, or circumstances outside our control.

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Shipping Rates

We offer free standard shipping on eligible orders over $50 within the 48 contiguous United States.

Shipping charges for orders of $50 or less are calculated at checkout based on the delivery location and available shipping method.

The order subtotal used to determine free-shipping eligibility is calculated after discounts and before applicable taxes and shipping charges.

Estimated Delivery Times

Estimated delivery times begin after an order has been processed and shipped.

Standard shipping: Approximately 3–7 business days

Delivery dates are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, incorrect addresses, high shipping volume, or other circumstances outside our control.

Shipping Locations

We currently ship only to eligible addresses within the 48 contiguous United States.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Other U.S. territories
  • International destinations

If you have questions about whether we can ship to your location, please contact us before placing your order.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and a link to monitor the shipment.

Please allow time for the shipping carrier to scan the package and update the tracking information. Tracking information may not become available immediately after the shipping confirmation is sent.

Incorrect or Incomplete Shipping Addresses

Please verify that your shipping address is complete and accurate before submitting your order.

Contact us immediately if you notice an error. We will make a reasonable effort to update the address before shipment, but we cannot guarantee changes after an order has been processed or shipped.

Go4Supply is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from an incorrect or incomplete address supplied by the customer.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be sent again.

Lost or Significantly Delayed Packages

If tracking has not updated for several business days or your package has not arrived after the estimated delivery period, please contact us with your order number and tracking information.

We will review the shipment and, when appropriate, work with the shipping carrier to investigate. Carrier investigations and claim-processing times may vary.

Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.
  2. Check around the delivery location and with household members, neighbors, building staff, or mailroom personnel.
  3. Allow up to one additional business day because carriers occasionally mark packages as delivered before completing delivery.
  4. Contact the shipping carrier and Go4Supply if the package is still missing.

We will assist with reviewing the available tracking information and determining the appropriate next steps.

Products Damaged During Shipping

If your order arrives visibly damaged, leaking, or otherwise affected by shipping, please contact us within seven days of delivery.

  • Please provide:
  • Your order number
  • A description of the damage
  • Photos of the product and shipping packaging, if applicable

Keep the product and all packaging while your claim is being reviewed. If the claim is approved, we will provide an appropriate replacement or refund in accordance with our Return & Refund Policy.

Order Changes and Cancellations

Contact us as soon as possible if you need to modify or cancel an order.

We will make a reasonable effort to accommodate your request, but changes and cancellations cannot be guaranteed after an order has been processed or shipped.

Contact Us

If you have questions about shipping or need assistance with an order, please contact our customer support team. Include your order number so we can assist you promptly.

Go4Supply Customer Support

Email: Go4supply@gmail.com
Business hours: Monday–Friday, 9:00 AM–4:00 PM Pacific Time
Typical response time: Within one business day