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Warranty

Limited Warranty Policy

Limited Warranty Coverage

Go4Supply warrants that its compatible ink and toner cartridges will be free from defects in materials and workmanship under normal use and proper storage conditions.

This Limited Warranty covers:

  • Cartridges that fail to function properly after correct installation

  • Print-quality problems directly caused by a defective cartridge

  • Leaking caused by a manufacturing defect

  • Other verified defects in materials or workmanship

Products that arrive damaged, leaking, or otherwise affected by shipping should be reported within seven days of delivery under our Return & Refund Policy. Manufacturing defects or eligible performance issues discovered after delivery may be covered by this Limited Warranty.

Warranty Period

This Limited Warranty is valid for six months from the original date of purchase.

Proof of purchase is required for all warranty claims. Acceptable proof may include an order confirmation, invoice, or receipt.

Available Warranty Remedies

If a product is confirmed to be defective during the warranty period, Go4Supply will provide one of the following remedies:

  • A replacement for the defective product; or

  • A refund of the purchase price paid for the defective product

The appropriate remedy will be determined based on the circumstances of the claim, product availability, and applicable law.

No additional product or standard shipping fees will be charged for an approved warranty replacement. Go4Supply will also cover reasonable return shipping costs when we require an approved defective product to be returned.

Warranty Claim Process

To submit a warranty claim, please provide:

  • Your order number or other proof of purchase

  • The product SKU or item description

  • A description of the problem

  • Photos or videos showing the problem, when applicable

  • Your printer’s brand and model number

  • Any relevant printer error messages or print samples

Submit warranty claims to:

Email: Go4supply@gmail.com

Our customer support team typically responds within one business day. Additional time may be needed to investigate, troubleshoot, or verify a claim.

Please do not return a product until you receive return authorization and instructions from Go4Supply.

Troubleshooting and Product Returns

Before approving a warranty claim, Go4Supply may request reasonable troubleshooting steps to determine whether the problem is caused by the cartridge, its installation, or the printer.

We may also require the defective product to be returned for inspection. Failure to provide reasonably requested information or return the product when required may prevent us from completing the claim.

Opening or installing a cartridge does not automatically disqualify it from warranty coverage.

Warranty Exclusions

This Limited Warranty does not cover:

  • Normal depletion or consumption of ink or toner

  • Improper installation, handling, maintenance, or storage

  • Use in an incompatible printer

  • Damage caused by misuse, abuse, neglect, accidents, or unauthorized modifications

  • Products that have been refilled, altered, modified, or tampered with

  • Printer malfunctions or print-quality problems unrelated to the cartridge

  • Products used outside their intended purpose or specifications

  • Damage caused by environmental conditions or improper storage

  • Cosmetic damage that does not affect product performance

  • Products purchased from an unauthorized third-party seller

  • Products for which valid proof of purchase cannot be provided

Printer Damage and Repair Disclaimer

This Limited Warranty applies only to eligible Go4Supply ink and toner cartridges. It does not provide warranty coverage for printers, printer components, or other equipment used with our products.

To the maximum extent permitted by applicable law, Go4Supply is not responsible for:

  • Damage to a printer or any of its components

  • Printer diagnostic, maintenance, service, or repair costs

  • Printer replacement costs

  • Labor charges or service-call fees

  • Damage resulting from installation, removal, misuse, incompatibility, or continued use after a problem is discovered

  • Indirect, incidental, consequential, or special losses resulting from the use or inability to use our products

Customers are responsible for confirming that a cartridge is compatible with their printer and for following the printer manufacturer’s installation, operation, and maintenance instructions.

If a cartridge leaks, produces an error, or appears to malfunction, stop using it immediately, remove it when safe to do so, and contact Go4Supply for assistance. Go4Supply’s obligations are limited to an eligible replacement or refund for the cartridge itself, subject to this Limited Warranty and applicable law.

Nothing in this disclaimer excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer-protection laws.

Limitation of Liability

To the maximum extent permitted by applicable law, Go4Supply’s liability under this Limited Warranty is limited to the original purchase price paid for the affected Go4Supply product.

Go4Supply is not liable for printer damage, printer diagnostic or repair expenses, replacement equipment, labor charges, loss of profits, loss of business, loss of data, or any indirect, incidental, consequential, or special damages arising from the use or inability to use our products.

Some states or jurisdictions do not allow certain warranty exclusions or limitations of liability. Therefore, some of these limitations may not apply to you. Nothing in this policy limits any consumer rights or remedies that cannot legally be waived.

Consumer Rights

This Limited Warranty gives you specific legal rights. You may also have additional rights that vary by state or jurisdiction.

The warranty exclusions, disclaimers, and limitations of liability described in this policy apply only to the maximum extent permitted by applicable law. Nothing in this policy excludes, restricts, or modifies any consumer right, warranty, or remedy that cannot legally be excluded, restricted, or modified.

Where applicable law provides greater consumer protection than this Limited Warranty, the requirements of that law will apply.

Contact Information

Go4Supply Customer Support

Email: Go4supply@gmail.com
Business hours: Monday–Friday, 9:00 AM–4:00 PM Pacific Time
Typical response time: Within one business day